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Frances Allen: "Anda harus sangat wawasan tentang merek Anda, siapa An...

"Anda harus sangat wawasan tentang merek Anda, siapa Anda, dan apa artinya bagi orang lain. Anda harus dapat menginspirasi seluruh organisasi di balik visi itu, sehingga setiap titik sentuhan pengalaman konsumen dengan merek tersebut mencerminkan janji merek yang sama."

--- Frances Allen

Versi Bahasa Inggris

You've got to be very insightful about your brand, who you are, and what you mean to people. You've got to be able to inspire the whole organization behind that vision, so that every touch point the consumer experiences with the brand is reflective of that same brand promise.