Theodore Levitt: "Semua organisasi bersifat hierarkis. Di setiap tingk...
"Semua organisasi bersifat hierarkis. Di setiap tingkat orang melayani di bawah yang di atas mereka. Karena itu organisasi adalah institusi terstruktur. Jika tidak terstruktur, itu adalah massa. Massa tidak menyelesaikan sesuatu, mereka menghancurkan banyak hal."
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Versi Bahasa Inggris
All organizations are hierarchical. At each level people serve under those above them. An organization is therefore a structured institution. If it is not structured, it is a mob. Mobs do not get things done, they destroy things.
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