John Romero: "Anda menuju ke arah yang benar ketika Anda menyadari sud...
"Anda menuju ke arah yang benar ketika Anda menyadari sudut pandang pelanggan lebih penting daripada sudut pandang perusahaan. Lebih produktif untuk belajar dari pelanggan Anda daripada tentang mereka."
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Versi Bahasa Inggris
You're headed in the right direction when you realize the customer viewpoint is more important than the company viewpoint. It's more productive to learn from your customers instead of about them.
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