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Alfie Kohn: "Konsultan statistik legendaris W. Edwards Deming,. . . te...

"Konsultan statistik legendaris W. Edwards Deming,. . . telah menyebut sistem di mana jasa dinilai dan dihargai 'penghambat paling kuat untuk kualitas dan produktivitas di dunia Barat'. . . sangat tidak adil sejauh karyawan dianggap bertanggung jawab atas apa, pada kenyataannya, faktor sistemik yang berada di luar kendali mereka."

--- Alfie Kohn

Versi Bahasa Inggris

The legendary statistical consultant W. Edwards Deming, . . . has called the system by which merit is appraised and rewarded 'the most powerful inhibitor to quality and productivity in the Western world' . . . it is simply unfair to the extent that employees are held responsible for what are, in reality, systemic factors that are beyond their control.