Anne M. Mulcahy: "Karyawan yang percaya bahwa manajemen memperhatikan...
"Karyawan yang percaya bahwa manajemen memperhatikan mereka sebagai pribadi yang utuh - bukan hanya karyawan - lebih produktif, lebih puas, lebih terpenuhi. Karyawan yang puas berarti pelanggan yang puas, yang mengarah pada profitabilitas."
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Versi Bahasa Inggris
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
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